There’s a restore fee in case your account reaches the point of termination. This applies to all of the plans that we offer. The price does not scale depending on the plan, it’s a fixed fee of $25 USD without VAT (if relevant for you). This restore fee is non-refundable.
If you want to proceed with account restoration, please check our article that covers the topic. The restore fee notice would appear is it follows:
You should bear in mind that we keep the backups of terminated accounts for 3 months. If you do not see the restore option from your WPX Account that’s because more than 3 months have already passed since the initial hosting account termination. In this case, you will see the following notice:
Why charge additionally?
You may be wondering – why do we charge additionally for the hosting plan restoration process? Data storage is a resource cost for any host and most hosting companies charge much, much more than WPX for hosting account restoration.
Also, we send multiple reminders about a pending invoice. The invoice is usually issued 5 days before the due date. You still have another 7 days after the due date up until your account automatically changes its status to suspended. Another 7 days after being suspended and the hosting service reaches its termination point. That’s 19 days in total, 5 emails, and 2 text messages (if you’ve provided us with the correct phone number) before your account gets terminated.
To avoid everything mentioned above we highly suggest setting up a payment subscription.
If you have any other questions on the topic, don’t hesitate to contact the WPX Support Team via live chat (use the bottom right-hand widget) and they will respond and help within 30 seconds or less.