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I think my site has been Hacked & has malware – What now?

Ensuring that your site remains safe and secure is extremely important to us. We do daily malware scans on every server and if we find out that your website is infected before you do, we will take care of it.

What should I do if my site is hacked?

If you’ve observed any unusual activity on your website or suspect a potential security breach, don’t hesitate to reach out to our Technical Support team through LiveChat for prompt assistance.

They will scan your website for any malicious files and if there are any, your case will be escalated to our Security team. The Security Team will review your case and remove the malware. After they are done with the clean-up of your site, you will be provided with a set of recommendations that you need to follow to avoid being hacked in the future.

There can be a big backlog of work for this team so please do not expect malware to be instantly removed. 

My site is down due to malware. What can I do?

If your website is down (or redirecting to multiple URLs) because it has been hacked, we can try to restore it from a backup point made before the malicious content appeared to fix the site immediately.

Nevertheless, your case will be escalated for further investigation by our Security experts.

Our security coverage is enough for you not to bother installing any security plugins or adding additional services such as Sucuri.

However, having weak passwords, no Captcha on your WP admin login page, and/or using pirated or outdated plugins will, of course, provide hackers with an easier entry point into your site.

You can find out more about our Malware removal rules and security standards here.

If you get stuck with anything discussed on this page, please get in touch with the WPX Support Team via live chat (use the bottom right-hand widget) and they will respond and help within 30 seconds or less.

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