Yes, migration to WPX Hosting is completely free, provided you meet our Site Migration Policy. Website Migration is normally completed within 24 hours, once we have all the information from you that we need.
Your WPX Hosting account includes Email for free however, we highly recommend separating your email to a service like Google Apps or Zoho for enhanced performance; our main focus is on high performance WordPress hosting.
If you choose to use our Email service, we will need to know exactly what your previous hosting account’s current email setup is, (be it Google Apps/GMail, Mozilla Thunderbird, or MS Outlook) in order to smoothly transition your preferred form of email management.
Having this information allows us to help you make a fast, painless transition over to WPX Hosting.
When is Site Migration not free?
Regardless of the number or size of the sites you need moved, website migration to WPX Hosting is free. Please note however, that this does NOT apply if you wish to move an established website to a brand-new domain hosted with us.
As an example, let’s say that your current established site is tomjones.com and you want to create a brand new domain and site on tomjonesblog.com, with the content from tomjones.com (or a subdomain/subfolder). Such a migration is extremely time consuming given the massive amount of DataBase editing sometimes required for changing URLs.
We can migrate websites to a new domain name but this is paid service and costs $98 excluding VAT.
Also, keep in mind that migrations from one domain to another are not 100% guarantied due to occasional encoded URLs in the DataBase. Of course, if this is the case, we will refund you the amount paid for that migration.
Site migrations are carried out 7 days a week and can normally be completed within 24 hours.
What about WP Multisite migrations?
If you are moving an existing Multisite installation from another hosting company to WPX as a Multisite installation here, then that IS a free migration that we DO handle for you.
However, if you are moving a normal, single WP installation from another hosting company to WPX as a Multisite installation here, we do NOT offer that service, either as a free or a paid migration and such a migration is NOT recommended – it is likely to be highly problematic and NOT currently supported here, sorry!
What can I do next?
After creating an account with us, send us your current hosting account login details AND the WordPress admin logins for the site/s you would like moved via a support ticket here: https://wpx.net/tickets/new/
Please don’t forget to provide details about your current email setup too, if you are not using Google Apps or Zoho!
Once the migration is complete, we’ll notify you when your NameServers can be changed at your domain registrar. DNS propagation (which essentially means telling the Internet that your website has a new hosting location) normally takes 24 hours but in some rare cases it may take up to 48 hours. You can read more about Migration and Propagation in this article.
You can track part of the domain propagation process by entering your URL here. You can find your site’s IP address in your Hosting Panel under the Servers Details section.
NOTE: If you use Google Apps for your email, we will need to manually change your MX records so please let us know via a support ticket and we’ll fix that for you quickly!
If you get stuck with any function discussed here, please contact WPX Support via live chat (use the bottom right hand widget!) and they will usually respond and help within 30 seconds or less.