WPX Hosting offers free site migration from your old host to us. All migrations are done manually by expert WPX staff.
The following points state WPX’s current policy on Site Migrations:
1. WPX offers free site migrations under the following conditions:
- For Business Accounts (5 site plan): WPX Hosting will move up to 5 complete websites and their respective emails from another hosting service over to WPX at no charge, even if other companies host the sites.
- For Professional Accounts (15 site plan): WPX Hosting will move up to 15 complete websites and their respective emails from another hosting service over to WPX at no charge, even if other companies host the sites.
- For Elite Accounts (35 site plan): WPX Hosting will move up to 35 complete websites and their respective emails from another hosting service over to WPX at no charge, even if other companies host the sites.
2. Immediately after WPX completes the site migration, it is the account holder’s responsibility to change nameservers at the domain registrar/s (e.g. GoDaddy, Namecheap) and, if relevant, MX records, so that domains and emails are pointing to the correct hosting service (WPX).
3. For а re-migration of a website that has already been migrated to us for the past 365 days (migration of the same website), WPX charges $98 excl. VAT.
After the migration is completed and the domain is pointed to WPX, a propagation process will start that can take up to 24 (in some cases up to 48) hours to be completed.
During that process, it is important not to make any changes to the website. Some of the changes may be saved on your old hosting and they will disappear once the propagation is complete.
If you do make changes during the propagation process and you need those to be migrated over to WPX, that will be considered as re-migration of your website, which is a paid service with us and costs 98$ excl. VAT
4. The above points relate to a specific domain being moved from one or more hosting services over to WPX.
If, however, the actual domain, or a website’s URL address, is being changed (e.g: changing abc.com to 123.com; changing shop.abc.com to 123.com/shop; changing shop.abc.com to blog.abc.com, or changing 123.com/shop to 123.com/blog, etc) then this will require a great deal of additional manual database work.
WPX charges $98 excl. VAT per site for these types of migrations.
Also, remember that migrations from one domain to another are not 100% guaranteed due to encoded URLs in the database.
If this turns out to be the case, we will refund you the amount paid for that migration.
The above point also includes the same type of migration even if both websites are currently hosted with us.
5. Every website migrated to WPX is scanned for malicious code. If we find any malware, the Security team of WPX will clean the website for free, which may extend the time window for migration completion from 24 hours to 72 hours.
As per our terms of service, we do NOT allow pornographic, illegal, and/or inappropriate material or filesharing/bit-torrent sites on WPX – sorry!
What about Email migrations?
Our free migration service DOES include your emails from your old host BUT if you are using a 3rd party email provider like Zoho or Google Apps, the correct records should be added to our migration form (check with WPX Support if unsure).
If you have not provided us with the correct 3rd party email records, we cannot add those during the migration process
What about WP Multisite migrations?
If you are moving an existing Multisite installation from another hosting company to WPX as a Multisite installation here, then that IS a free migration that we DO handle for you.
However, if you are moving a normal, single WP installation from another hosting company to WPX as a Multisite installation here OR require a domain change during a Multisite migration, we do NOT offer that service, either as a free or a paid migration and such a migration is NOT recommended – it is likely to be highly problematic and NOT currently supported here, sorry!
We do not migrate a single website out of a Multisite installation as well.
What about Internal Account migrations?
With regards to internal account migrations from one server to another at WPX, these are added to our Migration Team’s work queue (currently that queue is quite substantial).
We will send you an email notification when the migration team is ready to start.
You should not make changes to the website(s) during the migration process as these changes will most likely be lost.
A re-migration of website/s due to changes made during migration will be considered a paid service.
If some of your sites are working on lower PHP versions (e.g. 5.6 which we still support on our first servers), they may require some updates to start functioning correctly on our newest servers that are supporting PHP versions above 7.0.
What about non-WordPress website migrations?
You may have already heard of other CMSs like Drupal, Joomla, Prestashop, Magento, etc. Keep in mind that we specialize in WordPress. The tools and optimizations that we eagerly try to improve each day on a server level just won’t work on other platforms/systems. We also cannot guarantee the success of migration when it comes to a different CMS but we can surely give it a try!
There are content management systems that use their templates which cannot be exported to be migrated. If you are running websites on platforms such as Squarespace, Wix, etc, that’s something we do not have control over and our team will refuse a migration process.
If you have any other questions on the topic, don’t hesitate to contact the WPX Support Team via live chat (use the bottom right-hand widget) and they will respond and help within 30 seconds or less.