When you are registering a domain name with WPX, and the registration is successful, the domain should be on status Active in your domains menu. The status Active means that the domain registration has been successful.
My domain is on status Pending Registration
This means that the registration of your domain name was not successful and there was an issue in the process.
If the domain is on status Pending Registration despite that you have placed your domain registration order and paid your invoice, you need to contact the WPX support team.
What are the possible issues for domain registration failure?
When registering a domain, you will need to provide personal information such as:
- Your First and Last name;
- Your Organization (If you own a company);
- Your Email address;
- Your Phone number;
- Your Street;
- Your City;
- Your Country;
- Your Postal code.
If some of the details required for registering a domain name are provided incorrectly, the domain will be stuck on the status Pending Registration. Usually, this happens due to an incorrect phone number, postal code, or email address.
When you fill out your phone number, keep in mind that you need to add your county code to be correct also, to make sure that you are using the postal code, we advise you to check it out first in Google.
When a domain seems stuck on Pending Registration, you will receive an email with the error that caused the registration to fail. You should contact us immediately to register the domain, otherwise, someone else can register it.
If you get stuck with anything discussed on this page, please get in touch with the WPX Support Team via live chat (use the bottom right-hand widget) and they will respond and help within 30 seconds or less.