We will receive an error in our gateway log if there was a failed attempt for payment, however, in most cases, there is nothing we can do on our end. In this article, we will explain the most common reasons for payment failure.
There are two types of failed payments: gateway rejection and payment decline. The primary distinction lies in what happens to the funds involved. When a transaction is rejected by the gateway, any funds associated with the attempted payment (if available on the card) are temporarily held by the bank for approximately seven days.
If your payment fails, you can contact our Support Team and they can provide you with the exact response code regarding the payment failure.
In this article, we’ll delve into gateway-rejected transactions and explore the most common reasons for payment failures.
Let’s get through the process between WPX and your bank when a payment attempt is made:
What does Gateway Rejected Transaction mean?
When a payment attempt is made to us, we send the request to the bank. Along with that request, we also send specific Fraud prevention rules that the bank should observe. One of them is that the bank should approve a transaction only if the address and postal code filled in during the payment process match the bank records for this card.
If the bank approves a transaction, their approval response will also include AVS and CVV response codes. These codes indicate whether the address and CVV match their records.
Your bank disregarded our rule and approved the transaction even though some records did not match according to their response (address mismatch or wrong CVV). Upon receiving the bank’s response, we rejected the transaction and sent a void request.
Some banks don’t recognize void requests immediately. That is why they hold the funds for about 7 days.
Sometimes the bank may confirm the address later on upon checking with you, however, during the whole process their response stated the opposite. Unfortunately, we don’t have any information regarding what data you have registered with your bank and we’re depending on your bank’s response.
Reasons for gateway rejected transactions are:
- Mismatched / Wrong Credit Card details. Even a small mistake in the cardholder’s name or the Credit Card number may result in payment failure.
It is very important that both the address and postal code that you enter during the payment, correspond to the ones registered with the card-issuing bank. If there’s a mismatch – it’s unlikely for the bank to release the payment.
- You’ve entered the wrong CVV code. The Card Verification Code is usually a three-digit number located on the back of your credit/debit card. Make sure to double-check the information before proceeding with payment.
What are the most common reasons for Declined Payment?
If your payment is declined, the funds you attempted to use, if any, will not be held by the bank.
Insufficient Funds / Bank Transaction Limitations
- Sometimes people forget to transfer funds to the debit/credit card they’re making online payments with. That’s another thing we recommend checking.
- Due to security purposes, there are Credit Card bank issuers that set limitations to the transactions that you can make simultaneously. Purchasing multiple plans/services may result in a rejected transaction. You can contact them to release the payment as a temporary solution or to increase the overall limit.
Fraudulent Orders
The most common reason for a fraud order is your geolocation. It doesn’t matter if you’re physically located in a different country than the Credit Card was originally issued or you’re using a VPN – it’s very likely to have your order marked as fraud by our system. Other reasons that may trigger our fraudulent protection are:
- The device you’re doing the payment from.
- Your IP address may appear suspicious.
- The email that you’re making the order from.
- The credit/debit card may be marked as stolen.
- Your billing address differs from the one you entered while creating an account with us.
We can remove the fraudulent mark as long as you assist us by authenticating yourself and providing us with a photo of your ID/Drivers license and a photo of the front side of your credit/debit card with at least the first and the last 4 digits, your name, and expiration date readable/visible. Once we receive the requested information we will remove the fraudulent order and enable the invoice.
Another option would be proceeding with a PayPal payment to bypass the abovementioned procedure.
Expired Card
You may have forgotten to issue a new credit/debit card as your last one has expired. There’s nothing to worry about! We’ll do our best to help you out by extending your due date till you have your new card ready to use. We can also detect when this specific procedure is being abused so please avoid overdoing it.
Do not honor
This response code means that your bank is unwilling to accept the transaction. In this case, you will need to contact the bank for more details regarding this generic decline.
Conclusion
You should be able to receive detailed information for any failed or successful transaction from your bank. If a payment fails, do not hesitate to contact your bank and request this information.
If you’ve already made several payment attempts and they keep failing, switching over to a PayPal payment method seems like a less frustrating option.
WPX Support is available 24/7 on tickets (support@wpx.net) and LiveChat (we typically respond within 30 seconds), so please do not hesitate to reach out to us if something goes wrong.