We will receive an error in our gateway log if there was a failed attempt for payment, however, in most cases, there is nothing we can do on our end. In this article, we will explain the most common reasons for payment failure.
If your payment fails, you can contact our Support Team and they can provide you with the exact reason for the payment failure.
We will separate into categories the most frequent reasons why the payment that you’ve made didn’t go through successfully.
- Please make sure that you’re entering the Credit Card details correctly. Even a small mistake in the Card holder’s name or the Credit Card number may result in payment failure.
- It is very important that both the address and postal code that you enter during the payment, correspond to the ones registered with the card-issuing bank. If there’s a mismatch – it’s unlikely for the bank to release the payment.
- You’ve entered the wrong CVV code. The Card Verification Code is usually a three digits number located on the back of your credit/debit card. Make sure to double-check the information before proceeding with payment.
Insufficient Funds / Bank Transaction Limitations
- Sometimes people forget to transfer funds to the debit/credit card they’re making online payments with. That’s another thing we recommend checking.
- Due to security purposes, there are Credit Card bank issuers that set limitations to the transaction that you can make simultaneously. Purchasing multiple plans/services may result in a rejected transaction. You can contact them to release the payment as a temporary solution or to increase the overall limit.
The most common reason for a fraud order is your geolocation. Doesn’t matter if you’re physically located in a different country than the Credit Card was originally issued or you’re using a VPN – it’s very likely to have your order marked as fraud by our system. Other reasons that may trigger our fraudulent protection are:
- The device you’re doing the payment from.
- Your IP address may appear suspicious.
- The email that you’re making the order from.
- The credit/debit card may be marked as stolen.
- Your billing address differs from the one you’ve entered while creating an account with us.
We can remove the fraudulent mark as long as you assist us by authenticating yourself and providing us with a photo of your ID/Drivers license and a photo of the front side of your credit/debit card with at least the first and the last 4 digits, your name, and expiration date readable/visible. Once we receive the requested information we will remove the fraudulent order and enable the invoice.
Another option would be proceeding with a PayPal payment to bypass the procedure mentioned above.
You may have forgotten to issue a new credit/debit card as your last one has expired. There’s nothing to worry about! We’ll do our best to help you out by extending your due date till you have your new card ready to use. We can also detect when this specific procedure is being abused so please avoid overdoing it.
You should be able to receive detailed information for any failed or successful transaction from your bank. If a payment fails, do not hesitate to contact your bank and request this information.
If you’ve already made several payment attempts and they keep on failing, switching over to a PayPal payment seems like a less frustrating option.
WPX Support is available 24/7 on tickets (firstname.lastname@example.org) and LiveChat (we typically respond within 30 seconds), so please do not hesitate to reach out to us if something goes wrong.