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I want to migrate my site to WPX. How can I start the migration?

We’ve created a dedicated migration team with experts who can migrate your websites.

What do I need to do to migrate my site to WPX?

All you need to do is fill in the migration form for the websites (and emails) that you wish to migrate to WPX, and leave it all in the hands of our experts.

You need to fill in a different migration form request for every website to avoid miscommunication and confusion during the migration process and afterward with the settings.

Once we have all the information that we need, we can migrate your sites to WPX.

What do we need to migrate your website(s) and email(s)?

To migrate your website(s) and email(s), our migration experts need:

For website(s) migration, we need access to your:
website files and database(s);
For email(s) migration we need the following information:
Incoming/Outgoing server, your email username, and password;

Let’s move on to the migration form.

Step 1. Open a new migration form.

To submit an Express Migration request or a normal one, you will need to access the Migration Form. Here is a direct link to the Migration form.

You need to be logged in to your WPX account to access the migration form.

If you want to know how to locate the form from your account there are two options:

1. From the Migrations button located on our navigation bar here:

To open the migration form, just click the Migrations menu and you will be forwarded to the Migration request form.

The menu Migrations will be visible only for logged-in users. The Migration form is accessible for logged-in users only.

2. You can also access the migration form from inside your Control Panel here. Follow the screenshot below My Services (1) → WordPress Hosting (2),

Now that you are in your hosting panel select Manage Websites (1) Send a migration Request (2);

Once you open the Migration Form, you will be able to choose your migration type. 

Step 2. Select a migration type.

We are offering two types of migrations:

  • Free Migration (completed within 24 hours);
  • Express Migration (skipping the migration queue, completed as soon as possible);

If you have selected the Express Migration service, keep in mind that as per our Terms of Service, this is considered a paid migration and the cost of an Express Migration is US$100 (VAT Excl.).

When you submit the Express Migration request, we will generate a new invoice for the service automatically. Once the invoice is fully paid, a ticket with the highest priority will be opened and the migration will start immediately.

Step 3. Provide us with access to your website.

Once you’ve selected the desired migration type, you need to fill in the details that are needed for the migration to be completed.

No matter the migration type that you have chosen, the details that we need to migrate your
website(s) / emails(s) are the same.

Step 3.1. Website and wp-admin access.

  1. First, you will need to choose in which hosting service you want to migrate your website;
  2. Еnter the domain you want to migrate with us, as seen below;
  3. Every WordPress website has a login page to its back-end. We need access to your WP-admin dashboard.

Because this link can be changed easily with a plugin, please let us know yours. By default the link is yourdomain.com/wp-admin

We need WP-admin access to be able to check the website and make sure that it is the same as on your previous hosting.

Step 3.2. Select migration process.

Then you need to grant us access to your website’s files through one of the following options.

SiteGround
Give us secure access to your client area by adding us as a collaborator.
If you are not able to disable your 2-FA please make a new collaborator user for the WPX migration team. You can create that with an email of your choosing by following these instructions. SiteGround does not accept one email to be added to multiple accounts (therefore you won’t be able to use our email support@wpx.net).
cPanel / Hosting account
If you don’t have a cPanel login URL, or if your hosting is not using Cpanel, you can provide us with direct access to your hosting account.
FTP/SFTP and phpMyAdmin
If you cannot provide us with access to your hosting, you can create an FTP account for us. Please also add PHPMyAdmin access, so we can easily move the database(s) of your website as well.
SSH
If you want, you can also provide us with SSH access to your current hosting and we will manage to move your website to WPX.
Backup (must contain files and database).
If you don’t have access to any of the above options, you can provide us with a full backup of your website (containing all files and database(s)). You can upload the backup either on a 3d party resource or directly to your WPX hosting plan.
Migration with a Plugin
Please keep in mind that if you choose the migration process with a plugin, we cannot guarantee 100% transfer and completion of the migration (with a WordPress plugin). Many hosting providers set up limits and restrictions for such plugins (and migrations often fail as a result). We recommend selecting a different type of migration process, preferably with access to your hosting


Step 4. Email migration.

Now that you have filled in the information for your website, you need to tell us if you want your email boxes to be migrated to WPX or if you are using a 3d party mail service.

If you are using a 3d party mail service or you are planning to use one, please let us know which, so we can set it up for you and avoid any possible downtime of your email.

If you don’t need any mailboxes migrated and are not using a mail service, you can select the option “I don’t need any mails transferred over”.

If you want us to migrate your mailboxes you will need to enter the following information;

The Email Incoming and Email Outgoing Server fields usually contain the same information in most cases.

If you have more than one Email address that needs to be migrated, you can add more by clicking the Add more button. 

Step 5. Additional information.

The fields below are not required for the migration; if you don’t have this information or it isn’t relevant, you can leave these boxes empty.

Step 6. W3 Total Cache and Autoptimize.

Finally, please choose if you want us to install our recommended cache plugin W3TC which works best with our servers and the WPX Cloud (for high-speed performance).

Step 7. Submit the migration request.

If you want to add another website migration request, you can select the +Add more button and when you are ready with all of your websites, submit them together.

When complete, you can submit the request with the button in the bottom right corner and we’ll start the migration process

If all the information is correct, we can start the migration immediately. If we need more information before starting, however, we’ll let you know. P

Please monitor your email box or your tickets in your WPX account as we may contact you for further information.

If you get stuck with any function discussed here, please contact WPX Support via live chat (use the bottom right-hand widget!) and we will usually respond and help within 30 seconds or less.

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